Information We Collect from You
When you register or use the sr3 platform, we collect several categories of information to ensure our services run smoothly and securely. This information is collected directly from you or automatically during your use of the platform.
- Full name and username
- Registered email address
- Mobile phone number
- Date of birth (for age verification)
- Password stored in encrypted form
- Bank account holder name
- Bank account number for withdrawals
- Deposit and withdrawal transaction records in MYR
- Payment methods used (FPX, DuitNow)
- Transaction history for audit purposes
- IP address and general location
- Device type and operating system
- Web browser type and version
- Login and logout session data
- Gaming and betting activity records
How Your Data Is Used
The sr3 platform uses the information collected for legitimate purposes necessary to operate our services. We will not use your data for any other purpose without your consent, unless required by law.
- Identity verification and fraud prevention: Ensures every account is held by a legitimate individual aged 18 and above.
- Financial transaction processing: Enables deposits and withdrawals in Malaysian Ringgit (RM) to be processed accurately and securely.
- Service improvements: Analysing usage patterns to improve overall platform quality, speed, and user experience.
- Service communications: Sending account-related notifications, transaction updates, policy changes, or promotional information you have agreed to receive.
- Legal compliance: Maintaining records required to comply with applicable Malaysian regulatory and legal obligations.
- Selling your personal data to any third party for marketing purposes.
- Sharing your payment information with parties unrelated to processing your transaction.
- Using your data for automated decision-making that significantly affects you without human review.
- Retaining data longer than required by law or service operations.
Cookies and Tracking Technologies
The sr3 platform uses cookies and similar tracking technologies to enhance user experience, retain session preferences, and understand how users interact with the platform. The following types of cookies are used:
Required for the platform to function properly, including login authentication and session security. These cookies cannot be disabled as they are critical to core operations.
Collects anonymised information about how users interact with the platform, helping us identify usage patterns and make targeted improvements.
Stores user preferences such as language, display settings, and login details to make return visits more convenient without re-entering information.
You can manage or disable non-essential cookies through your browser settings. However, disabling essential cookies may affect platform functionality.
Data Storage, Security, and Sharing
How Your Data Is Stored and Protected
All sr3 user data is stored on servers protected with industry-grade encryption. We apply security protocols including SSL/TLS encryption for all data transfers between your browser and our servers. Access to user data is restricted to authorised personnel only and is subject to strict confidentiality agreements.
Data will be retained for as long as your account remains active, and for a period prescribed by law following account closure — typically no more than seven years for financial records, in line with Malaysian regulatory requirements.
Sharing with Third Parties
Sr3 does not sell user data to third parties. However, there are limited circumstances under which information may be shared:
- Payment processors: Information required to enable FPX and DuitNow transactions to be processed securely.
- Technical service providers: Third parties that assist in operating the platform's infrastructure, bound by strict data protection agreements.
- Legal authorities: When required by a court order or valid regulatory directive in Malaysia.
Your Rights as an sr3 User
In accordance with Malaysia's Personal Data Protection Act 2010 and international best practices, you have the following rights regarding your personal data held by sr3:
You have the right to request a copy of the personal information we hold about you. Requests can be made via live chat or customer support email.
If any of your information is inaccurate or out of date, you may request a correction through your account settings or by contacting the sr3 support team.
You may request to close your account and delete your personal data, subject to record-keeping obligations required under Malaysian law.
How to submit a request: To exercise any of the rights above, please contact the sr3 customer support team by email at [email protected] or via in-platform live chat. You can also find more information through our FAQ page us.
Policy Changes and How to Contact Us
Sr3 reserves the right to update or amend this Privacy Policy from time to time in response to changes in law, technology, or how we handle data. Users will be notified of any material changes via in-platform notifications or email at least seven days before they take effect.
Continued use of the sr3 platform after a policy update is published will be considered acceptance of the revised policy. We encourage you to review this page periodically to stay informed about how we handle your data.
If you have any questions, concerns, or complaints regarding your data privacy, our team is here to help. Reach us by email at [email protected] or via the in-platform live chat, available around the clock.
- [email protected]
- sr3 in-platform live chat
- Support available 24 hours a day, 7 days a week
- FAQ Page